Field Services Engineer - Mass Spectrometry


Adelaide, SA

Posted 1/24/2020

Field Services Engineer - Mass Spectrometry On behalf of our international client - Waters - the world's leading specialty measurement company, we are seeking a Field Services Engineer specialized (or with exposure to) in Mass Spectrometry. As Field Service Engineer (Mass Spectrometry), you are an ambassador of Waters and will be responsible for achieving high levels of customer satisfaction in the field of Waters' equipment and services. The successful candidate will be responsible for installing and maintaining systems including liquid chromatography and Mass Spectrometry systems. The role will be field based with your home location being Adelaide (preferred), Melbourne or Sydney(considered). The role will demand interstate travel sometimes at short notice. A high level of travel is a part of this role. Duties to include:

  • Installation, performance maintenance, troubleshoot and support Waters' product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Establish and maintain effective relationships with external and internal customers ensuring their success
  • Manage customer expectations, by communicating work performed and providing follow up plan if needed
  • Ensure customer compliance regulations are followed
  • Deliver system level training at customer sites
  • Manage service inventory according to Waters policies
  • Issue field service reports daily to document work performed
  • Maintain sound knowledge regarding the technology and customers' application demands
  • Work with Sales team in respect to identifying future business development opportunities
  • Ensure that quality system procedures and Health & Safety standards are adhered to at all times
  • Bachelors/Masters Degree in Chemistry or Biology, engineering or other science related field is desired, will also consider applications with equivalent experience, training and education
  • Up to 3 years of experience with installation, performance maintenance, troubleshooting, support and/or end user utilization of scientific instrumentation, preference for previous Waters product suite (LC, LC/MS, HPLC/UPLC, SFC, Informatics)
  • Ability to perform effective system level troubleshooting
  • Fresh graduate with chemistry background is welcome to apply.
  • You must be able to demonstrate your experiences with Mass Spectrometry
  • Must possess a strong customer focus
  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs
  • Personal sense of integrity
  • Effective time management skills
  • System level approach to problem solving
  • Analytical mindset with a strong drive to resolve open issues
  • Excellent verbal and written communication skills
  • This is a Field based position with frequent (both) intra and interstate travel. Occasional travels to other countries for activities such as, local business support, meetings, and training on an ad hoc basis.
Modis is a national professional services company with global capability. Our committed and talented professionals have delivered world-class IT, Engineering, and business consulting services across a wide range of industries. As a member of the global professional services group Adecco, we offer world-class employment opportunities. Talented, committed, can-do individuals have always been the cornerstone of this dynamic business. It is expected that the successful candidate will bring energetic dynamics and a strong role skillset to this organisation. For more information on the role, please apply including a cover letter and those shortlisted will be contacted immediately for discussion. Email is an option: "Modis is an Equal Opportunity employer, committed to all forms of workforce inclusion. We actively invite and encourage applications by candidates from diverse backgrounds"

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