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Team Member, Retail Construction

NAB - Amata, SA

Customer Service & Call Centre
Source: uWorkin


  • Excellent opportunity to join our Retail Construction team
  • Great supportive team & collaborative culture
  • Career Progression into Leadership role
  • Opportunity to cross skill into other teams within Servicing

This is a fantastic opportunity to showcase your customer service skills and administration skills to deliver an excellent experience to our customers in each interaction. Working within the Retail Construction team, you will deliver a high level of service to customers whilst processing data entry, answering their questions and queries, and educating customers on the process throughout. If you’re inspired by working as part of a vibrant, energetic team whilst helping customers achieve their goals, then this is the role for you.

About You

To be successful in this role you will go above and beyond for our customers, have a strong attention to detail and thrive on working in a highly supportive and inclusive team.

  • A team player that communicates with confidence
  • An attentive nature to the job at hand
  • Highly innovative
  • Able to multitask and prioritise tasks accordingly
  • Adapts quickly and takes on feedback
  • Strong reliability and team player
  • Willingness to learn

About the role

In this role you will be the primary point of contact for customers who have applied for a construction home loan. As a Team Member, you will be managing construction loans throughout the construction process through to finalisation of the construction.

Key responsibilities

  • High quality of transactional customer service
  • Data entry and excel spreadsheets
  • Participate in team meetings
  • Liaising with multiple stakeholders such as customers and builders
  • Manage funds from home loan to customers or builders

NAB, invested in you

At NAB, we believe success comes from our people. We're committed to supporting your talent and skills through your career, as you help us build a culture that affects change for our customers - and for the community too.

This role is currently being advertised internally. If you think this role is the right fit for you, we encourage you to apply.

This role is a full-time opportunity with flexible working hours between Monday to Friday. To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status.

We embrace diversity of thought, style and working arrangements to ensure our workforce is representative of the community that we serve.