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February

Mortgage Constructions Officer

EMPLOY - Annandale, NSW

Customer Service & Call Centre
Source: uWorkin

JOB DESCRIPTION

A national provider of home loans is seeking an experienced constructions officer that is familiar with each stage of construction and building of a house and paper work compliance and progress payments associated with this.


In this role the Constructions Officer is responsible for:

- Issuing and Preparing the Authority to Commence

- Ordering and reviewing Final Inspections

- Assist with the review of “work in progress” files 

- Preparing and processing Progress Payments

- Contacting builders to clarify information

- Communicate with customers and loan writers with any queries in relation to the process or progress of their files

- Liaise with credit and escalate matters

- Assist with Filing, Scanning and general administration duties

- Check LVR position and security details

- Update all necessary spreadsheets and other required systems

The role requires a high degree of accuracy, problem solving skills and lateral thinking. The objective is to multi skill in all facets of the Constructions Team.

Further responsibilities will include:

You will review and process requests received from customers, builders or loan writers.
It will involve managing all allocated files within the agreed service levels as directed by the Constructions Team Leader or 2IC.
Part of duties will be to respond to email and phone enquiries from customers and franchises.
Ensure all KPI’s are met for Quality Assurance results.
Provide excellent customer service to all customers, franchisees and stakeholders.
Maintain a professional working relationship.
For more information, please call Peter on 80421660 or email your resume to peter@employ.com.au

Annandale, NSW

Customer Service & Call Centre




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