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11

February

Field Service Engineer

Stryker - Osborne Park, WA

Trades & Services
Source: uWorkin

JOB DESCRIPTION

As a Field Service Engineer, you will provide technical support, service, complete repairs and manage the requirements of Stryker medical customers across WA and SA.

Who We Want

  • Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Self-starters. People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders, senior management, and their teams.

Responsibilities
  • Provide technical support to Stryker customers onsite, completing reactive repairs and preventative maintenance to Stryker installed equipment.
  • Support the business to ensure the highest standard and quality of service is provided to our customers across Australia and New Zealand.
  • Deliver an exceptional customer experience and increase brand awareness through the development of strong, communicative relationships with customers and internal stakeholders, working collaboratively to solve problems.
  • Work closely and supports Senior Field Service Engineer and Lead Field engineer to ensure KPIs, goals and objectives are met.
  • Have the ability to travel interstate when required.

What You Will Need
  • Excellent analytical, interpersonal and communication skills with a passion for customer service
  • Demonstrated ability to operate small hand tools (e.g. pliers, screwdrivers, wrenches, hammer, etc.), soldering, power tools and test/inspection equipment
  • Degree qualification in Engineering or other related disciplines
  • Proven mechanical/electrical and problem solving skills
  • Have the ability to troubleshoot and repair complex installations
  • A positive and enthusiastic team attitude!