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Field Service Engineer

Philips - Brisbane Grove, NSW

Source: uWorkin


Philips Healthcare is one of the world’s top three medical device companies. We aim to improve the quality of people’s lives through developments including imaging systems, customer services, information, and monitoring systems. The Healthcare sector will challenge your thinking, develop your professional skills, and bring you into contact with people who share the same commitment to simplicity and world-class service.

Being a part of Philips Healthcare means having an opportunity to drive your career in an organisation where there is incredible diversity across function, skill and geography. We are a fascinating business to be a part of – a global leader in our chosen fields with a strong emphasis on creating impact through meaningful innovation.

Your challenge

An exciting opportunity has arisen for a customer-focused engineer to work on our multi-modalities based in Brisbane. This is a critical customer-facing role with responsibilities of maintaining and developing robust customer relationships and providing expert technical advice on maintenance, installation, and servicing of our medical equipment (software & hardware) in line with our regulations and policies. Experience working with Ultrasound products will be highly desirable. 

Furthermore, responsibilities also include:

  • Working collaboratively with the wider organisation to provide exceptional service to our customers. Services include corrective & preventative maintenance, commissioning & installation of equipment and software & hardware upgrades.

  • Actively participating in the sales process and providing expert technical support throughout the entire life cycle of our customer relationships (from pre-sales through to implementation and post-sales support).

  • Taking a lead in managing and supporting technical escalations through to resolution ensuring all stakeholders are continually updated on progress according to the company process. 

  • Providing best-in-class service to our customers with technical support, maintenance, and repairs on equipment.

  • Determining the most cost-effective repair/solution to minimize customer downtime.

  • Maintaining a high level of knowledge through continual training and development and keeping up to date of new technologies relevant to your area of focus and take on new technology.

  • The role will normally be located at Brisbane, QLD however, Philips may require you to work at alternatives locations (including interstate locations)

  • Be able to work reasonable additional hours outside business hours at such times as are necessary to efficiently and effectively carry out the job role as defined by Philips from time to time.

We are looking for:

To be successful in this role, you will ideally have a degree-level education or equivalent in Electronics, Electrical Engineering, or Biomedical Engineering with experience in customer-facing service engineering background within the medical equipment industry. Furthermore, you will have strong IT skills, interpersonal skills, and the ability to work in a fast-paced environment. You will ideally hold a Restricted Electrical Licence. 

Our Offer

We welcome you to a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences:

  • A competitive salary

  • Company car

  • Learning and Development opportunities through our Philips University

  • The Philips Employee Shop allows employees to buy Philips products at discounted prices.

  • Flexibility in a career with a positive and supportive atmosphere in which to develop your talents further.

Join us, and you'll get to see the benefits of your work in so many ways.