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Senior Claims Consultant, Property & Construction

ALLIANZ - Barangaroo, NSW

Any Industry
Source: uWorkin


Senior Claims Consultant, Property & Construction – AGCS | Sydney or Melbourne location

* Work in a market-facing role engaging with brokers and clients
* Manage a portfolio of complex claims - some of Australia's largest construction firms/projects & Power Generation with renewables focus
* High-profile & busy role which will accelerate your career

Allianz is the home for those who dare to challenge business as usual.
How can building relationships create better solutions?
We are currently seeking a Senior Claims Consultant to join Allianz Global Corporate and Speciality in either Sydney or Melbourne. This role's purpose is to manage a portfolio of insurance claims through the application of technical knowledge, customer service skills and negotiation in accordance with the Claims Philosophy, for optimal customer experience and outcomes. The claims will involve dealing with some of Australia's largest construction firms and projects as well as Power Generation, with a focus on renewables.
In conjunction with the Underwriting team, Underwriting Operations Manager and Account Management staff, the role will ensure that new business and renewal processes are managed according to agreed service standards.
Key responsibilities will include:

* Proactively handle the end-to-end claims process, from validation to finalisation within authority levels, ensuring the broker and client are kept informed of progress throughout the duration of the claim. Ability to lead high end claims and coordinate sophisticated insurance markets.
* Provide timely and effective responses to enquiries, determine coverage, negotiate settlements and escalate when required.
* Develop relationships to understand broker's and client's requirements, anticipate and provide solutions to meet these needs and deliver a positive experience.
* Attend new business and renewal presentations with a view to differentiating AGCS from the rest of the insurance market by putting claims as a key component of our offering.
* Set reserves and authorise payment within scope of authority, settling claims for utmost cost effectiveness and ensuring timely issuance of disbursements.
* Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be undertaken.
* Maintain current knowledge of insurance guidelines, legislation and regulations, court decisions impacting claims functions and policy changes, recommending changes to AAL policies and procedures as required for continuous improvement and sustained compliance

To be successful in the role you will possess:

* Demonstrated claims management/ broking experience of property and construction claims, possibly with tertiary qualifications to assist with technical analysis.
* Demonstrates enthusiasm and ability to optimise business value to customers by delivering high quality services and positive customer experiences.
* Demonstrated evidence of proactive approaches to problem solving with strong decision-making capabilities.
* Ability to recognise, avert, manage and escalate conflicts to enable effective and timely resolution in accordance with organisational processes.
* High attention to detail by completing tasks with thoroughness and accuracy and the ability to quickly identify errors or inconsistencies within information.
* Ability to plan and prioritise effectively, organise tasks and manage competing resources and demands across a busy claims portfolio.
* Excellent verbal and written communication skills, combined with the ability to balance understanding, empathy and compassion with the best commercial outcome for AAL.

About us
Allianz is the home for those who dare – a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position. By truly caring about people, we foster a culture where our employees are empowered to collaborate, perform, embrace trends and dare to challenge the industry.
Allianz is committed to employment equity and therefore welcomes applications from candidates regardless of cultural or linguistic diversity, age, nationality, religion, level of visible or invisible disability, sexual orientation, gender identity, thinking and working styles or philosophy of life. What we ask in return is respect and a collaborative approach to working with a diverse group of people. Please advise us if you require any reasonable adjustments to fully participate in the recruitment process or to perform the requirements of the role.
If you dare, there's an opportunity for you at www.allianz.com.au/careers