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18

April

Field Service Engineer, Perth

SolarEdge Technologies - Perth, WA

Trades & Services
Source: uWorkin

JOB DESCRIPTION

SolarEdge is looking to engage a full time Field Service Engineer in the Perth region to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment. 


Responsibilities:



  • Resolve issues over the phone with qualified personnel when on site;
  • Replace or assist in replacing SolarEdge products at field;
  • Propose alternative system designs to achieve better functionality of the system;
  • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
  • Assist in commissioning of residential or commercial Solar Systems;
  • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE;
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
  • Manage the monitoring database of customer installations
  • Run training sessions with SolarEdge customers
  • Advise customers concerning equipment operation, maintenance, or programming;
  • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
  • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
  • Work towards obtaining an electrical contractors license to represent the company.


Requirements: 


  • Technical engineering background – preferably gained in an electrical/photovoltaic engineering field.
  • Minimum 2 years in a field service/support role.
  • Experience with photovoltaic systems- an advantage.
  • A distinct customer service focus.
  • Excellent interpersonal verbal and written communication skills.
  • Experience working for an international organization is preferred.
  • A hungry go-getter with a strong can-do and hands-on attitude.
  • Technical savvy.
  • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.