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Field Service Engineer Australia

AMETEK - Perth, WA

Trades & Services
Source: uWorkin





Job Statement

  • Primarily responsible for customer service activities associated with modifying, troubleshooting, diagnosing and repairing of the equipment with vacuum (ex. Secondary Ion Mass Spectrometry)
  • Represents CAMECA / AMETEK to the customer and assumes accountability for customer satisfaction with service.
  • Assures operational quality of system equipment.
  • Coordinates actions with customers.
  • Provides assistance to Installation and Relocation Engineers in resolving problems.
  • Assists sales personnel to meet customer needs and preparing detailed product specifications.
Major Tasks And Responsibilities
  • Perform installation of Cameca systems:
  • Site inspections prior to installation
  • Factory and field acceptance tests
  • Training of users
  • Provide ongoing support for the instrument as
  • Preventive maintenance visits
  • Technical support
  • Rapid response to problems in the field
  • Up to 60% travel (primarily domestic)
  • Develop and maintain positive relations between the customer and the organization.
  • Drive continuous improvement of the quality and efficiency of the service department. Identify opportunities for product development or need for new products.
  • Collect feedback from the users on the instrument operation and report to the HQ.
  • Liaise with CAMECA application lab and understand the new direction of application trends, and then interpret them to the sales team as well as to the customers.


Skill and Attributes
  • Strong mechanical and electronics assembly skills. Ability to work with complex, delicate components. Ability to read and interpreter engineering diagrams and to follow standard operating procedures. Troubleshooting and problem-solving skills.
  • Professional appearance and behavior. Strong interpersonal skills. High energy person with a positive attitude. Self-starter and finisher. Ability to work under pressure in changing environments
  • Familiar with the following
  • Vacuum systems: turbomolecular pumps, ion pumps, ion vacuum gauges, cryo-pumps, etc.
  • High speed electronics: basics electronics skills including familiarity with diagnostic tools such as oscilloscopes, TDRs, Multimeters, etc.
  • Laser: optical components (photo diodes, mirrors, lenses, beam samplers), relevant tools (beam profilers, spectrum analyzers, power meters, etc.) and a basic understanding of laser safety practices
  • Electrical and electromechanical systems: high voltage (cabling, breakdown, safety, etc.) power distribution, uninterruptible power supplies, pneumatic solenoids, transducers, motors
  • Computers: networking, administrative hardware and software tasks, word processing (technical document writing, spreadsheet, database entry, etc.)

And Education Requirements
  • Associates degree or higher in electronics or related field is preferred (military electronics training and/or years of experience may be considered in place of degree)
  • Minimum 8 years of experience working with complex electro- mechanical/ High vacuum systems (e.g. SEM, TEM, semiconductor fab tools, etc.)
  • Interpersonal and good communication skill
  • Fluent English